As part of an industry-wide initiative to help protect you when shopping online, your payment card provider may need to authenticate your transactions more often. This could mean using a One Time Passcode (OTP) via SMS/phone/email or some other form of authentication method such as a card reader to make sure it’s you when you’re making an online purchase.

What is One Time Passcode (OTP)?
OTP’s are an extra level of security when making transactions online.  Your card provider will send a randomly generated code to you via SMS, phone or email. You simply key in the OTP when prompted at the checkout.

What this means to you
To complete online transactions without any hiccups, you will need to ensure your contact details are up to date with any card providers you use. If your information is not up to date, they won’t be able to deliver your OTP and this will prevent you from completing your online purchase.

For full details on what types of authentication you may be requested to use, please refer to your card providers website.

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