Need Help?

Whether you've forgotten your password, need help ordering or have a specific question about delivery or returns, we're here to ensure you get the most out of shopping with LittlewoodsIreland.ie.

How do I make a payment?

1. Online

You can make a payment anytime using your debit or credit card, simply:

  1. Log in to your ‘My Account’
  2. Go to the ‘Make a payment section’.
  3. Select the relevant payment option.

We accept all major debit or credit cards.

When making payments with your debit or credit cards, you may be asked to enter your 3D secure password. For more information about 3D secure, please visit our ‘security’ section. Please note: We do not accept payments from overseas

2. At the Post Office
All you have to do is complete the payment slip on your statement. Take this slip with a cheque or cash to any Post Office. Your payment will be processed free of charge and the statement will be stamped as a receipt of payment and you will be given a printed receipt.

3. Pay at your local PostPoint
You can make payments FREE at hundreds of outlets where you see the PostPoint logo. These include Londis, Topshop, Supervalu, Centra, Spar and Mace, some of which are open 24 hours a day. Simply take your payment slip with cash to your nearest PostPoint outlet and they will process your payments free of charge and give you a printed receipt as proof of payment.

4. By Phone
Make your payment over the phone using your debit or credit card, simply call 01 811 2222 and our customer service team will be happy to process your payment. For security reasons, we cannot accept payments over the phone for first orders.

5. At your Bank or Building Society

Complete the payment slip overleaf. Take it into the bank with cash or a cheque. You don't need a bank account, but there might be a bank charge for this service. You will be given a receipt as proof of payment.

6. www.mybills.ie
You can also pay your home shopping bills online if you have a debit card or current bank account. All you have to do is visit www.mybills.ie or click through straight from our website www.littlewoodsireland.ie

How do I return an item?

To make a return, all you need to do is:

    1. Take the advice note from your parcel. 2. Pack up your return as you normally would in the packaging you received it in. 3. Detach the returns label from your advice note. 4. Attach the returns label to the outside of your package. 5. Take the parcel to your nearest Parcel Connect store. There are 1000’s nationwide, to find your nearest store click here.

For items over 15kg in weight or 1.5 metres in length, please phone us on 01 811 2222 and we will arrange to collect the item from you for FREE.

For other returns options please click here.

How do I track my order?

Tracking your order is really easy. Simply follow these three steps:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.

What is My Account?

My Account lets you manage your account online with us 24/7. That means you can track your latest order, make a payment or arrange a return whenever you like. It really is up to you.

Below is a step-by-step guide to what My Account offers you:

1. Summary

If you pay for your items using your Littlewoods Ireland Flexible Account, the summary section shows your minimum payment and due date. You can also see your credit limit, current balance, available to spend and next statement date. There’s even a message centre for your personal updates.

If you pay for your items using your debit or credit card, the summary section will contain a message centre for your personal updates.

2. Recent Orders

Use this section to track your orders, from the warehouse to your home.

3. Transaction History

View your most recent transactions and get access to your statements. You’ll see a link to download a PDF version of your statement.

4. Make a Payment

If you pay for your items using your Littlewoods Ireland Flexible Account you can use this section to make payments off your account online using debit cards, and credit cards.

You can also make payments off your Buy Now Pay Later items through the ‘Pay Buy Now Pay Later’ tab. You’ll find it within the ‘Make a Payment’ page. You can also see how much is left to pay off each item and how much estimated interest you’ll be charged. It’s a great way to keep in control!

5. Returns

Use this section to arrange a return of a faulty item online by choosing the option that best suits you. You can also make a return via Parcel Connect Click & Collect stores and it’s free!

6. My Details

This is where you can update lots of things, from your address to your contact preferences.

7. Account Details

To correct or change any details, overtype in the relevant boxes, then click ‘Submit’. Please allow up to 48 hours for any new details to be processed and shown online.

8. Contact Preferences

Choose how we contact you about special offers and promotions. If you wish to receive direct marketing, untick the box of your preference. This will allow us to notify you of any promotional offers, discount code offers and news of new products and services.

You can select any or all of the following:-

  • Post
  • Email
  • Telephone
  • SMS
  • Carefully selected third parties.

9. Account Queries

They can be accessed by clicking on ‘My Details’. Through Account Queries you can contact us safely and securely via webmail with any questions you may have regarding your account.

10. Address Book

In this section you can add or amend the details in your address book.

11. Change Password

This is where you can change your current password. It’s a good idea to use the password strength indicator to create a password that’s strong. A mixture of letters and numbers should give you a password that’s safe and secure.

12. My APR

This will show you your current interest rate.

Please note: We use strict security measures to keep all your details safe.

How do I unlock My Account?

If your account has been locked due to unsuccessful attempts to sign in to your account, you’ll need to reset your password so that you can continue to shop.

Just follow the simple steps below and you’ll soon be browsing all your favourite things again.

  1. Click on ‘Forgotten your password?’
  2. Complete the form and click continue.
  3. We’ll send you an email containing a link to the password reset page.
  4. Please note: If you don’t receive an email, please check your Junk Email folder before contacting us.
  5. Click on the link in the email and complete the form.

It’s really important that your new password is secure so please make sure it:

  • Has at least 8 characters.
  • Includes at least one lower case letter.
  • Includes at least one upper case letter.
  • Includes at least one number.

Once you’ve updated your password you’ll be able to go shopping at Littlewoods Ireland right away. If you haven’t attempted to log on to your account, please get in touch with us immediately.

How to place an order

The quickest, most effective way to place an order with us is online. Click the video above to find out how

How can I change my delivery date, time or delivery address?

Unfortunately we can’t guarantee a change in delivery date due to timing and where the item may be coming from. We recommend you go to My Account and follow the instructions below to find out whether you can amend your delivery.

  1. Select the ‘Recent Orders’ tab in My Account.
  2. Find your order, then click ‘Track Parcel’ to reveal the latest information on your order status.
  3. If your item is being delivered by Fastway/Yodel, you’ll see an icon that will take you direct to their website once your item has been dispatched.

If the link doesn’t appear it’s probably because the item isn’t ready for delivery yet, or it could be coming direct from a supplier. We’re afraid this also means that you won’t be able to change the delivery. Sorry about that.

Please note, the options available to you will all depend on which carrier will be delivering your parcel and the services they offer.

How do I know when my item is out for delivery

  1. Select ‘Recent Orders’ In My Account.
  2. Click ‘Track Parcel’ and you’ll see your order status move from ‘processed’ to ‘dispatched’.
  3. Under the Latest Tracking Information you’ll see a live tracking status of ‘Dispatched By’, ‘Available to deliver’ ‘Loaded onto Van’ or ‘Passed to Courier’.
  4. When the item has been delivered your order status will move from ‘dispatched’ to ‘delivered’.
  • If your item is being delivered by Fastway/Yodel, you’ll receive an email or text to let you know your order is out for delivery. This will contain your unique parcel details with a direct link to track your parcel.
  • If your parcel is being delivered to a nominated Parcel Connect Click & Collect store you’ll receive a text & email containing a pin code when the order is ready to be collected.

How do I track my order?

  1. Access the 'Recent Orders' tab on My Account (you’ll need to log in if you haven’t already)
  2. Find your order, then click ‘Track Parcel’ to reveal the latest information on your order status.
  3. If your item is being delivered by Fastway/Yodel, you’ll see an icon that will take you direct to their website once your item has been dispatched.
  4. You’ll be able to get up to date tracking information.

What if I miss my delivery?

Don’t worry, if you miss the delivery we’ll leave a card with contact details on it for you to call and arrange your delivery for another day.

Alternatively go to:

  1. Select the ‘Recent Orders’ tab in My Account.
  2. Find your order, then click ‘Track Parcel’ to reveal the latest information on your order status.
  3. If your item is being delivered by Fastway/Yodel, you’ll see an icon that will take you direct to their website, where you can track your delivery.

What if my item is showing as delivered but I haven’t received it?

This usually means a card will have been posted to let you know the location of your parcel. Please check the card for details.

The item may have been left in the secure delivery location that you suggested as a safe place. Alternatively, the courier may have left the parcel with a neighbour.

You can track your parcel 24/7 via My Account:

  1. Select the 'Recent Orders' tab in My Account
  2. Find your order, then click 'Track Parcel' to reveal the latest information on your order status.
  3. If your item is being delivered by Fastway/Yodel, you’ll see an icon that will take you direct to their website, where you can track your delivery.

Will you deliver during adverse weather conditions?

If where you live is affected by severe weather, you may experience delays to deliveries and collections.

You can also check the progress of your order 24/7 via the ‘My Account’ page.

  1. Select the ‘Recent Orders’ tab in My Account.
  2. Find your parcel, then click ‘Track Parcel’ to reveal the latest information on your order status.
  3. If your item is being delivered by Fastway/Yodel, you’ll see an icon that will take you direct to their website, where you can track your delivery.

What if my Delivery is late

Sometimes we experience issues that cause a slight delay with your delivery. We work hard to recover this so that you’re not affected, but if we get it wrong then we’re sorry we didn’t deliver when we said we would.

Where possible we will inform you of any delay and you can check the current status of your delivery in ‘My Account’:

  1. Select the ‘Recent Orders’ tab in My Account
  2. Find your order, then click 'Track Parcel' to reveal the latest information on your order status.
  3. If your item is being delivered by Fastway/Yodel you’ll see an icon that will take you direct to their website, where you can track your delivery.

How long does it take to get a refund after I’ve returned my item?

If you bought your item using your Littlewoods Ireland Flexible Account, you can check to see if your returned item has been credited by visiting Transaction History in My Account.

If you bought your item using a debit or credit card, please allow 3-5 working days from when we receive your item back for your card to be credited. You can check where your return is up to by visiting Transaction History in My Account.

What do I need to do before returning an item?

Before arranging your return, please check the Approval Guarantee checklist below:

  1. Items must be returned within 28 days of receipt.
  2. Please ensure the product is unused, complete, safely wrapped in its original packaging and that any security tags are still intact.
  3. Please complete the returned goods note for each item you are returning and place into the delivery bag with the items.
  4. Stick the returns address label over the original label.

All items will be inspected upon return.

What do I do if I haven’t got my returns address label?

Don’t worry. Click this link to re-print your returns label with Parcel Connect. Click Here.

How do I return an item?

To make a return, all you need to do is:

    1. Take the advice note from your parcel. 2. Pack up your return as you normally would in the packaging you received it in. 3. Detach the returns label from your advice note. 4. Attach the returns label to the outside of your package. 5. Take the parcel to your nearest Parcel Connect store. There are 1000’s nationwide, to find your nearest store click here.

For items over 15kg in weight or 1.5 metres in length, please phone us on 01 811 2222 and we will arrange to collect the item from you for FREE.

For other returns options please click here.

The item I bought was part of a promotional offer, what do I need to return?

When you return an item we will identify if it is part of a multi-buy deal, such as ‘3 for 2’, to determine if the offer still applies. If the offer is broken, for example, you return one of your 3 for 2 items and keep the free one we will automatically reverse the offer and charge you the correct selling price for the items you keep.

Here are some examples to help explain this further:

Example 1 – You return the free item

  • You spend a total of €24 on a 3 for 2 multi-buy offer.
  • The 3 for 2 multi-buy is made up of: 2 items priced at €12 and 1 item priced at €10 (this becomes free as it’s the cheapest).
  • On your statement you will see 2 items showing €12 charge and 1 free item showing no charge.
  • If you return the free item then no refund will be applied as the item was not charged.

Example 2 - You return one of the items you paid for

  • You spend a total of €24 on a 3 for 2 multi-buy offer.
  • The 3 for 2 multi-buy is made up of: 2 items priced at €12 and 1 item priced at €10 (this becomes free as it’s the cheapest).
  • On your statement you will see 2 items showing €12 charge and 1 free item showing no charge.
  • If you return one of the €12 items, then a refund is credited to your account.
  • Because the 3 for 2 offer has now been broken, we will also automatically debit your account for the original ‘free’ item at €10.
  • Your final spend would be €22.

What is your returns policy?

We will replace or refund most items, provided they are returned to us within 28 days of receipt. Complete, unused and in their original packaging with appropriate security tags intact. Our Approval Guarantee does not apply to some items or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returned garments must have their red label and hygiene strip still attached.

Returns are free under our Approval Guarantee. If you return goods outside the scope of the Approval Guarantee and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.

Returns must be sent to: Littlewoods Ireland, C/O Fastway Couriers, Unit 20, Botley Lane, Portarlington, Co. Laois.

Please note this is a postal address for returns only.
No personal callers or couriers should be sent to this address and no correspondence or payments should be sent to this address.

Your Right To Cancel Your Order under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, or by using the model cancellation form, found below, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us and we may make a deduction for any loss in value of the goods arising from unnecessary handling by you.

Please click here to access a copy of the Model Cancellation Form.

Sale of Goods and Supply of Services Act 1980

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.

What do I do if my item is faulty?

Sale of Goods and Supply of Services Act 1980

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.

If the fault has occurred within 28 days you can send it back to us for a full refund.

If you report a fault with an electrical or furniture product, we may give you a supplier helpline to contact. We have arrangements in place with these helpline providers for them to identify the cause of any fault (we do not have the necessary technical expertise to do this) and to offer you an appropriate remedy. If you are dissatisfied with the service provided by a particular helpline, please inform us and we will take back control of the matter. Most helplines are open 9am - 5pm Monday to Friday.

Can I have a copy of the Model Cancellation Form?

Please click here to access a copy of the Model Cancellation Form.

How do I contact you?

You can track an order, make a payment, arrange a return, update your details and much more, it's easy by visiting My Account.

Want to chat online with one of our Advisers. When you see the chat icon at the top of the screen in our Help & My Account areas, simply click it and start to chat.

You can send us a secure webmail and we’ll aim to get back to you within 24 hours, simply login to My Account and go to “My Details” then “Account Queries”

You can call our Customer Services Team on 01 811 2222. They are available 7am to 11pm, 7 days a week.

Keep in touch with us on Facebook and Twitter.

And you can place an order by calling us on 01 811 2222

How do I make a complaint?

We’re really sorry that you are not happy with our service.

If it’s the first time you’ve needed to bring this to our attention, our aim is to resolve this as quickly as possible for you.

Our Customer Service team are available 7am to 11pm, 7 days a week on 01 811 2222.

And you can chat to us live online.

If, in the unlikely event we haven’t been able to resolve your problem, our complaints team are on hand to help. Please contact us via our secure webmail, in My Account and

Select “I have a complaint”

  • For Insurance related complaints, please select “My Complaint relates to Shopping Insurance (PPI) / General Insurance”
  • For service related complaints, please select “My Complaint is about something else”

and we’ll do our very best to put it right.

Or you can write to us at Littlewoods Ireland, PO Box 10985, Dublin 15

Please see below link to the European Commission's Online Dispute Resolution Platform - http://ec.europa.eu/consumers/odr/

Secure Webmail

Should you need to contact us about a query or issue, our secure webmail service lets you send all the required info in a completely safe and secure way.

Want to access webmail? No problem. You’ll need to be registered with My Account online and have a valid Account Number.

Then all you have to do is follow these simple steps:

  1. Access Secure Webmail
  2. Select ‘My Details’ in My Account
  3. Select ‘Account Queries’
  4. Click ‘I have a query’
  • Choose the category that relates to the query you need help with. Within each category you’ll find handy info on what details we’ll need from you so that we can investigate and resolve your query.
  • Make sure you provide as much detail as possible in the freetext box. That way we’ll be able to sort your query as quickly as possible.
  • Need to send us an attachment? Look for the upload button underneath the freetext box.
  • At the moment we can only accept one attachment per query. If you need to send multiple attachments, it’s a good idea to create a collage.
  • Can’t create a collage? Don’t worry, you can submit your query one attachment at a time. Go back to ‘Account Queries’ where you’ll see the query you’ve submitted. Click in the message, add the next attachment and submit.
  • Under the upload button you’ll see what size and type of attachment you can upload. Your attachment needs to be as a jpg, png, bmp or pdf. Make sure the attachment size doesn’t exceed 3MB.
  • Once you’ve submitted your query, it will go straight to the appropriate team of customer service specialists so that they can investigate and resolve your query.
  • Keep an eye on your inbox. You’ll receive a notification email to let you know we’ve responded to your query.
  • Accessing responses to your query is easy. Just go to My Account in the Account Queries tab.
  • You’ll find details of the queries you’ve submitted on the first page within ‘Account Queries’ in My Account.
    • You can quickly see any replies from us and updates.
    • You can get a quick view of any past queries.
    • You can quickly and easily reply to any queries you’ve previously raised.
  • It’s really important that we have your most up to date email address. If you need to update it, visit the Account Details section in My Account.

Communications

Why are you emailing me letters?

We’re emailing our letters to make your shopping experience even better as well as getting information to you in a more speedy way. Letters can take up to a week to arrive, which is too late for the type of message we’re sending. It’s kinder to the environment and means we can deal with your queries faster.

However, there are some letters we’ll have to continue to send by standard mail to you for security or regulatory reasons. We’ll store the letters in ‘My Account’ for 8 weeks for you. Want to keep them for longer? No problem. You can either print them or download and save them. Just so you know, we’ll remove them after 8 weeks so that we don’t clutter your account summary tab with old information.

How secure are these emailed letters?

We’ll send you sensitive letters as a PDF that requires a password to open the attachment. The password is made up of information that we both know and we’ll tell you what we need you to input in the email. For security reasons the password will never be your account number. If you don’t want to get attachments you can opt out of these by changing your preference in the ‘My Details’ tab of ‘My Account’. If you chose not to receive PDF emails we’ll just email you to let you know we’ve put a letter in ‘My Account’ for you to view.

The letters will come from Littlewoods Ireland and you’ll see the email address displayed as notification@eletters.littlewoodsireland.ie. If you’re ever worried about whether it’s a genuine email from Littlewoods Ireland, check the email has come from this email address before opening it. Alternatively, you can sign into ‘My Account’ and view the letter safely in the account summary tab.

We highly recommend you register your own personal email address rather than a shared one to make sure no one else can have access to your personal mail.

Why am I not getting letters emailed to me?

We won’t send you emails if you’ve not registered in ‘My Account’ or if we can’t deliver emails to you because of your marketing preferences. If we haven’t got your phone number we can’t construct a password to protect your letter, so we’ll tell you it’s in ‘My Account’ instead. (You can add a phone number if it’s missing in ‘My Details’ at any time).

How do I make a payment?

1. Online

You can make a payment anytime using your debit or credit card, simply:

  1. Log in to your ‘My Account’
  2. Go to the ‘Make a payment section’.
  3. Select the relevant payment option.

We accept all major debit or credit cards.

When making payments with your debit or credit cards, you may be asked to enter your 3D secure password. For more information about 3D secure, please visit our ‘security’ section. Please note: We do not accept payments from overseas

2. At the Post Office
All you have to do is complete the payment slip on your statement. Take this slip with a cheque or cash to any Post Office. Your payment will be processed free of charge and the statement will be stamped as a receipt of payment and you will be given a printed receipt.

3. Pay at your local PostPoint
You can make payments FREE at hundreds of outlets where you see the PostPoint logo. These include Londis, Topshop, Supervalu, Centra, Spar and Mace, some of which are open 24 hours a day. Simply take your payment slip with cash to your nearest PostPoint outlet and they will process your payments free of charge and give you a printed receipt as proof of payment.

4. By Phone
Make your payment over the phone using your debit or credit card, simply call 01 811 2222 and our customer service team will be happy to process your payment. For security reasons, we cannot accept payments over the phone for first orders.

5. At your Bank or Building Society

Complete the payment slip overleaf. Take it into the bank with cash or a cheque. You don't need a bank account, but there might be a bank charge for this service. You will be given a receipt as proof of payment.

6. www.mybills.ie
You can also pay your home shopping bills online if you have a debit card or current bank account. All you have to do is visit www.mybills.ie or click through straight from our website www.littlewoodsireland.ie

How do I see my statements?

Your statements are available for you to view:

1. Log into My Account
2. Select the 'Transaction History' tab.

Your statements will be stored for 12 months, so you can access these anytime you need to.

If you are still receiving a paper statement, you will see a message in your My Account summary that will allow you to switch off paper statements, if you wish.

If you are currently not receiving paper statements but would like to, you can request this in the My Account section.

How do I change my password?

Changing your password is really easy! Just follow the steps below:

  1. Go to My Details tab in My Account.
  2. Select ‘Change Password’ and complete the form.

It’s really important that your new password is secure so please make sure it:

  • Has at least 8 characters.
  • Includes at least one lower case letter.
  • Includes at least one upper case letter.
  • Includes at least one number.

How do I unlock My Account?

If your account has been locked due to unsuccessful attempts to sign in to your account, you’ll need to reset your password so that you can continue to shop.

Just follow the simple steps below and you’ll soon be browsing all your favourite things again.

  1. Click on ‘Forgotten your password?’
  2. Complete the form and click continue.
  3. We’ll send you an email containing a link to the password reset page.
  4. Please note: If you don’t receive an email, please check your Junk Email folder before contacting us.
  5. Click on the link in the email and complete the form.

It’s really important that your new password is secure so please make sure it:

  • Has at least 8 characters.
  • Includes at least one lower case letter.
  • Includes at least one upper case letter.
  • Includes at least one number.

Once you’ve updated your password you’ll be able to go shopping at Littlewoods Ireland right away. If you haven’t attempted to log on to your account, please get in touch with us immediately.

What is My Account?

My Account lets you manage your account online with us 24/7. That means you can track your latest order, make a payment or arrange a return whenever you like. It really is up to you.

Below is a step-by-step guide to what My Account offers you:

1. Summary

If you pay for your items using your Littlewoods Ireland Flexible Account, the summary section shows your minimum payment and due date. You can also see your credit limit, current balance, available to spend and next statement date. There’s even a message centre for your personal updates.

If you pay for your items using your debit or credit card, the summary section will contain a message centre for your personal updates.

2. Recent Orders

Use this section to track your orders, from the warehouse to your home.

3. Transaction History

View your most recent transactions and get access to your statements. You’ll see a link to download a PDF version of your statement.

4. Make a Payment

If you pay for your items using your Littlewoods Ireland Flexible Account you can use this section to make payments off your account online using debit cards, and credit cards.

You can also make payments off your Buy Now Pay Later items through the ‘Pay Buy Now Pay Later’ tab. You’ll find it within the ‘Make a Payment’ page. You can also see how much is left to pay off each item and how much estimated interest you’ll be charged. It’s a great way to keep in control!

5. Returns

Use this section to arrange a return of a faulty item online by choosing the option that best suits you. You can also make a return via Parcel Connect Click & Collect stores and it’s free!

6. My Details

This is where you can update lots of things, from your address to your contact preferences.

7. Account Details

To correct or change any details, overtype in the relevant boxes, then click ‘Submit’. Please allow up to 48 hours for any new details to be processed and shown online.

8. Contact Preferences

Choose how we contact you about special offers and promotions. If you wish to receive direct marketing, untick the box of your preference. This will allow us to notify you of any promotional offers, discount code offers and news of new products and services.

You can select any or all of the following:-

  • Post
  • Email
  • Telephone
  • SMS
  • Carefully selected third parties.

9. Account Queries

They can be accessed by clicking on ‘My Details’. Through Account Queries you can contact us safely and securely via webmail with any questions you may have regarding your account.

10. Address Book

In this section you can add or amend the details in your address book.

11. Change Password

This is where you can change your current password. It’s a good idea to use the password strength indicator to create a password that’s strong. A mixture of letters and numbers should give you a password that’s safe and secure.

12. My APR

This will show you your current interest rate.

Please note: We use strict security measures to keep all your details safe.

How do I use a promotional code?

A promotional code will consist of 5 letters and/or numbers.

To use it, simply type the code in to the promotional box that is shown on the right side of the PAYMENT PAGE and click 'apply'.

When your code has been accepted, you can then chose to 'add to account' and the order will be added to your Flexible Account or you can chose to 'pay in full now' and make the payment on your debit or credit card.

You have asked me to confirm my details. What should I send you?

The document should be dated within the last three months, which you send via our secure webmail, in My Account:

Click “My Details”

Click “Account Queries”, and select “I have a query about my account”

You will have the option to select, change of name, date of birth amend or change of address.

or you can send via post to:

Littlewoods Ireland, PO Box 10985, Dublin 15

Proof of residency

A copy one of the following documents (which must be dated within the last six months):

  • a bank statement or a credit/debit card statement
  • a recent utility bill
  • a Council Tax bill
  • an official governmental document, such as entitlement to housing benefit, council tax benefit or tax credit.

Proof of name change

  • Marriage Certificate
  • Deed Poll
  • Decree Absolute – we’ll need a copy of your birth certificate as well.
  • Civil Partnership Certificate
  • Gender Recognition Certificate

Proof of DOB

  • Birth Certificate
  • Driving Licence
  • Residence Permit
  • Adoption Certificate
  • Valid passport i.e. the identification details inside the back cover
  • Valid photo driving licence (full or provisional)

How can I prevent my identity from being stolen?

Ensure all your personal details are kept confidential. Avoid giving them out easily and store them in a secure location.

Destroy documents such as bank and other credit statements, household bills and receipts that may show your name, or other personal details.

Make sure that you thoroughly check through statements from the bank, building society or credit cards for unknown transactions.

Fully close accounts that you no longer want to use, and change the addresses on them when you move.

How do I identify spoof emails?

You may receive emails claiming to have been sent by us with subjects such as:

‘Your account has been suspended’ or ‘Online account expired?’

Usually, these emails have not been sent by us and are actually forged. They’re designed to encourage you to click the links in them and to log in to your account.

These emails are known as phishing emails and use genuine company logos and addresses to look and feel like they’ve come from the company. The links in these emails usually direct you to a fake login page, which looks exactly like the real login page. If you log in, your account details are stolen and may be used to access your account or commit fraud.

Should you receive a suspicious email claiming to have been sent by us, you can forward it to customersecurity@shopdirect.com where we can check its validity. If it’s a phishing email we’ll investigate further. When forwarding suspicious emails, please don’t change the subject in the email as this can be useful to us. If possible, please attach the email to a new email and submit it to us.

Please don’t click on any of the links in the suspicious email as the purpose of the email is to guide you to a website in order to collect personal information and commit identity theft or other crimes.

If you’ve entered, or suspect you may have entered, your account details into a phishing website, please follow the information on the ‘What can I do if I feel I have been the victim of identity theft’ page.

Please note that we won’t be able to respond to all of the emails sent to customersecurity@shopdirect.com.

Is it safe to key in my SecureCode or Verified by Visa password online?

No one at Littlewoods Ireland can read your password. The information you enter on the screen is sent securely to your card provider who’ll check it against your registration details and let Littlewoods Ireland know whether the payment can be accepted. Card suppliers will vary in the amount of information they’ll ask for to verify your SecureCode. Many will only ask for some of the characters. It’ll be similar to the process you go through if you currently use online banking.

What can I do if I think I have been a victim of ID theft?

  1. If you’ve been the victim of identity theft, you can take the following action:
    Contact our dedicated Identity Theft Team, where you will be assigned a personal case worker who’ll deal with the matter for you.
    They can be contacted at:
    validation@shopdirect.com, or
    Call us on 01.8111226
  2. Report suspected instances of fraud to your local Garda Síochána and get a crime number or an incident reference number.
  3. You can also request a copy of your credit report from Experian Ireland or the Irish Credit Bureau to check for credit applications and accounts you do not know about.

Credit Reference Agencies:

www.experian.ie

www.icb.ie

What is ID theft?

Identity theft is where someone has obtained your personal details without prior knowledge or consent, with intent to obtain goods and services in your name.

If you feel you’ve been a victim of identity theft, please call 01.8111226

Where can I get further information on ID theft?

Contact your local Garda station and report. They will advise you further.

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