Got a Covid-19 question?

Find answers to your most frequently asked coronavirus questions on our FAQ page.

COVID-19 FAQs

We’re all in this together

We understand this is an extremely challenging time for everybody.
We remain open, so we can bring you the things you need. We wanted
to update you on some of the things we’re doing to keep both you and
our colleagues safe at this time.

Our customers

We have brought in a series of new measures to protect both you and our colleagues.
That may mean some slight delays to our service compared to normal,
so please bear with us.

Deliveries

Delivery is up to 4 working days on small items. For delivery of large items, we are now able to offer our room of choice delivery service with some adjustments to maintain the safety of both our customers and colleagues.

Extended returns window

We increased our returns window to 50 days on small items ordered between 1st March and 14th May. For orders outside these dates our standard 28 days returns window still applies. For small item returns most Parcel Connect stores, Parcel Motel lockers and Post Office counters remain open, but please check before you travel. You can find more information here: Parcel Connect, Parcel Motel or An Post. For larger items please call us on 01-8112222 to arrange collection, lines are open 8am-6pm Monday to Friday and 9am-4pm Saturday.

Contacting us

Our customer care team is available to support you with any issues or queries you may be experiencing. As we take measures to protect our team we have fewer advisors than normal taking calls right now, this may mean a longer wait than usual at peak times. We would ask that you use our online support wherever possible e.g. 'My Account' and 'Help & FAQs' but if your query remains please don’t hesitate to contact us, we are here to help you.

Payments

We understand this is a difficult and uncertain time. If you are experiencing financial difficulties, please reach out to us so we can discuss the options we have available to support you.

For more detail on this or any other questions, please check here

Our Littlewoods Ireland community

Like most people in Ireland, we want to make a difference where we can, and have
been busy looking at ways we can help where it is needed most.

Our local hospital

We are working closely with Connolly Hospital Society in North Dublin where our office is based to create additional comfort rooms for staff to rest during shifts. From kettles, fridges, microwaves, beanbag chairs, mobile phones to televisions we are focused on supplying some of the things our key workers need most and that will make their shifts that little bit easier. We are grateful to be in a position to offer whatever support we can to our hardworking HSE staff and will continue to do so. We want to thank our delivery partners Fastway and DHL for their support in delivering these items.

Meals on wheels

We are contributing to the Northside Homecare Services ‘Donate a Plate’ campaign that are assisting those in need of meals delivered to their home during these unusual times. Our donations will ensure that over 600 meals are delivered in the Dublin 15 area.

Our colleagues

We have never been prouder of our people than we are right now. They are working tirelessly and doing amazing things to keep delivering for you, our customers – particularly those in our contact and distribution centres.

We fully support the Government’s efforts to protect our HSE and save lives. All of our colleagues who can work from home are doing so successfully, including many of our customer care team, who are now working from their homes for the first time. In our distribution centres, we’ve implemented increased cleaning, hand sanitisation, protective equipment and strict social distancing measures, and have closed off areas and staggered start and finish times.

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