Need Help?

Whether you've forgotten your password, need help ordering or have a specific question about delivery or returns, we're here to ensure you get the most out of shopping with LittlewoodsIreland.ie.

How long does delivery take?

Delivery takes 4 working days from receiving your order, however certain items from the household section, which come directly from the supplier or items that require personalisation may take a little longer.

Sometimes you will need to sign for your delivery. You will be advised at the checkout when you place your order.

Please note, we can only deliver parcels to addresses within the Republic of Ireland.

How do I track my order?

Tracking your order is really easy. Simply follow these three steps:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.

How do I cancel my order?

*Please note, your order may already have been processed and be on its way to you*

Cancelling your order is really easy. Simply follow these three steps:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Cancel Item'. You will then see a confirmation message to confirm if it’s been possible.

If we do attempt to deliver your order, please simply refuse the delivery. It will be returned to us and credited back to your account.

If your order is delivered, you can easily return the item to us - just click here to find out the options available to you. When returning an item, please allow up to 14 days from the date of collection for your account to be credited.

Your legal rights

For most items, you have the legal right to cancel your order within 14 working days of receiving the goods. However, this right does not apply to certain items such as personalised products, perishable goods and audio or video recordings or computer software which has been opened.

You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase.

How do I make a payment?

1. Online

You can make a payment anytime using your debit or credit card, simply:

  1. Log in to your ‘My Account’
  2. Go to the ‘Make a payment section’.
  3. Select the relevant payment option.

We accept all major debit or credit cards.

When making payments with your debit or credit cards, you may be asked to enter your 3D secure password. For more information about 3D secure, please visit our ‘security’ section. Please note: We do not accept payments from overseas

2. At the Post Office
All you have to do is complete the payment slip on your statement. Take this slip with a cheque or cash to any Post Office. Your payment will be processed free of charge and the statement will be stamped as a receipt of payment and you will be given a printed receipt.

3. Pay at your local PostPoint
You can make payments FREE at hundreds of outlets where you see the PostPoint logo. These include Londis, Topshop, Supervalu, Centra, Spar and Mace, some of which are open 24 hours a day. Simply take your payment slip with cash to your nearest PostPoint outlet and they will process your payments free of charge and give you a printed receipt as proof of payment.

4. By Phone
Make your payment over the phone using your debit or credit card, simply call 01 811 2222 and our customer service team will be happy to process your payment. For security reasons, we cannot accept payments over the phone for first orders.

5. At your Bank or Building Society

Complete the payment slip overleaf. Take it into the bank with cash or a cheque. You don't need a bank account, but there might be a bank charge for this service. You will be given a receipt as proof of payment.

6. www.mybills.ie
You can also pay your home shopping bills online if you have a debit card or current bank account. All you have to do is visit www.mybills.ie or click through straight from our website www.littlewoodsireland.ie

I would like a credit limit increase

If you would like to be considered for an increase, or have a query about your credit limit

Please contact us via our secure webmail. Simply, Log into My Account.

Click “My Details”

Click “Account Queries”, and select “I have a query about my account”

And selection the option “I have a query about my credit limit”

Or you can call us on 01 811 2222. We may accept or reject any application for a credit limit increase at our discretion.

What is your returns policy?

We will replace or refund most items, provided they are returned to us within 28 days of receipt. Complete, unused and in their original packaging with appropriate security tags intact. Our Approval Guarantee does not apply to some items or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returned garments must have their red label and hygiene strip still attached.

Returns are free under our Approval Guarantee. If you return goods outside the scope of the Approval Guarantee and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.

Returns must be sent to: Littlewoods Ireland, C/O Fastway Couriers, Unit 20, Botley Lane, Portarlington, Co. Laois.

Please note this is a postal address for returns only.
No personal callers or couriers should be sent to this address and no correspondence or payments should be sent to this address.
Your Right To Cancel Your Order under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, or by using the model cancellation form, found below, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us and we may make a deduction for any loss in value of the goods arising from unnecessary handling by you.

Please click here to access a copy of the Model Cancellation Form.

Sale of Goods and Supply of Services Act 1980

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.

How do I contact you?

You can track an order, make a payment, arrange a return, update your details and much more, it's easy by visiting My Account.

Want to chat online with one of our Advisers. When you see the chat icon at the top of the screen in our Help & My Account areas, simply click it and start to chat.

You can send us a secure webmail and we’ll get back to you within 24 hours, simply login to My Account and go to “My Details” then “Account Queries”

You can call our customer services team on 01 811 2222. They are available 7am till 11pm. 7 days a week.

Keep in touch with us on Facebook and Twitter.

And you can place an order by calling us on 01 811 2222

How do I make a complaint?

We’re really sorry that you are not happy with our service.

If it’s the first time you’ve needed to bring this to our attention, our aim is to resolve this as quickly as possible for you.

Our Customer Service team are available 7am to 11pm, 7 days a week on 01 811 2222.

And you can chat to us live online.

You can find all the ways to get in touch on our 'Contact Us' page.

If, in the unlikely event we haven’t been able to resolve your problem, our complaints team are on hand to help. Please send us a secure webmail, letting us know what went wrong.

  • Log into My Account, and go to “My Details” then “Account Queries”
  • Select “I have a complaint”
  • For Insurance related complaints, please select “My Complaint relates to Shopping Insurance (PPI) / General Insurance”
  • For service related complaints, please select “My Complaint is about something else”

and we’ll do our very best to put it right.

Or you can write to us at Littlewoods Ireland, PO Box 10985, Dublin 15

Please see below link to the European Commission's Online Dispute Resolution Platform - http://ec.europa.eu/consumers/odr/

How long does delivery take?

Delivery takes 4 working days from receiving your order, however certain items from the household section, which come directly from the supplier or items that require personalisation may take a little longer.

Sometimes you will need to sign for your delivery. You will be advised at the checkout when you place your order.

Please note, we can only deliver parcels to addresses within the Republic of Ireland.

How do I track my order?

Tracking your order is really easy. Simply follow these three steps:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Track Parcel' to reveal the latest information on your order status.

What are your delivery charges?

Delivery is absolutely FREE through our courier company and our special carriers.

What is Click & Collect?

Click & Collect is an exciting new way for you to shop with Littlewoods Ireland, as you can have your orders delivered to any one of the 1,000 Parcel Connect stores nationwide.

Click & Collect is simple to use and to register, please click here

For any queries regarding your PIN or Littlewoods Ireland Identification (LWID) number, please contact your local participating Parcel Connect depot. Please click here to find your nearest depot

For any queries with how to register for Click & Collect, please contact a member of the Littlewoods Ireland customer service team. You can call 01 811 2222, or live chat with our online team.

Orders for Click & Collect should be less than 15kg and 1 meter in length.

Do I have to use my home address for deliveries?

At the time of ordering, you can choose a designated safe place for the driver to leave your parcel such as in a shed or with a neighbour. Please note that we cannot leave parcels in your household bins.

Alternatively, we can deliver to another address if you like, including work addresses, as long as the driver can access the site easily and is able to leave the parcel with you or at a reception desk.

    To add another address to your account, simply follow these three steps:
  1. Log in to 'My Account'.
  2. Select the 'My Details' tab and then your Address Book.
  3. Add your alternate address and then select this at checkout.

Please note that when opening a new account, your permanent home address must be supplied (business addresses are not accepted).

I was not home when my parcel was delivered

Don't worry, our courier will leave a card advising you that the parcel could not be delivered. The courier will also try to contact you by telephone, so please ensure a valid telephone number is provided.

For heavy items, we use special carriers and a representative from the carrier company will contact you to arrange a suitable delivery date.

Can I return an item for FREE?

Yes, to return an item for FREE, you can use Parcel Connect or Parcel Motel. Click here for details.

How do I return an item?

  1. Take the advice note from your parcel.
  2. Pack up your return as you normally would in the packaging you received it in.
  3. Detach the returns label from your advice note.
  4. Attach the returns label to the outside of your package.

Whichever method you choose, you should request a receipt and keep it in a safe place until we confirm that we have received the item you returned to us.

Our returns address is:
Littlewoods Ireland
C/O Fastway Couriers
Unit 20
Botley Lane
Portarlington
Co. Laois

For heavy goods*, please contact our Customer Service Team at 01 811 2222 to arrange collection with our special courier. (*Heavy goods are goods that cannot be returned by post or Parcel Connect stores.)

Items must be returned within 28 days of when you received them.

Whilst we make every effort to collect your returns on the day specified, we cannot guarantee collection on that day, or accept liability for collection not made within this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed collections.

How to make a return with Parcel Connect - Over 1,000 stores nationwide

  • Take your parcel to your nearest Parcel Connect participating convenience store and hand it in. Your returns slip must be included in your parcel.
    Simply click here to find your local store.
  • Remember, if your parcel is over 15kg in weight or 1.5 metres in length, please phone us on 01 811 2222 and we will arrange to collect the item from you for FREE, as it will be too big to process at a Parcel Connect store.

How to make a return with Parcel Motel - 124 units nationwide

  • Register at Parcel Motel and select the outlet you wish to use. Click here to find your nearest Parcel Motel location.
  • When you register there is no need to add a debit or credit card or top up your account as returns to Littlewoods Ireland are FREE.
  • When you register, you will be allocated a Parcel Motel Identification Number called a PMID.
  • Book a locker at your chosen Parcel Motel outlet.
  • You will be issued an access code – it will be in the form of a barcode and will be emailed to you.
  • Take your parcel to the outlet and enter the number from the barcode at the locker. You can also print the barcode and scan it at the outlet or you can scan it from your phone, whatever suits.
  • The locker will open; place your return in the locker and close.
  • Your parcel cannot be bigger than 41 x 38 x 64cm, so the large boxes that our dresses and coats are delivered in won’t fit. To return these items, please use Parcel Connect.

How to make a return at the Post Office

If you decide to return your order by posting it to us, take the parcel to the Post Office, you will need to pay the postage cost to our depot in Portarlington, Co. Laois. Parcel Connect and Parcel Motel returns are FREE.

What is MyReturns.ie?

MyReturns.ie is a premium returns service that is available for customers living in the Dublin area who wish to have their parcel collected within 60 minutes at a Dublin location of their choice. The service costs €4.95 per parcel and is not covered by our Free Returns service.

Customers can use this collection service from 9am – 9pm, Monday – Friday. Bookings cannot be made on Saturday or Sunday.

You can access the MyReturns.ie website here. Then all you have to do is follow the steps and wait for the driver to collect your parcel.

You can return all items ordered through Littlewoods Ireland but the parcel cannot weigh more than 10kgs.

When your parcel is collected by MyReturns.ie, you will be sent a confirmation email, which you will need to keep this as proof of return.

Standard time for returns is 3-5 days.

In the unlikely event the courier does not collect your parcel within the booked collection time, please call MyReturns.ie directly on (01) 408 9002 to organise a new collection, as soon as possible.

If you have any queries or problems with MyReturns.ie, you should contact them directly on 01 408 9002.

Exceptional Returns

If the item is too big for Parcel Motel, use Parcel Connect. If the item is heavy or too big for Parcel Connect, please contact us on 01 811 2222.

What is your returns policy?

We will replace or refund most items, provided they are returned to us within 28 days of receipt. Complete, unused and in their original packaging with appropriate security tags intact. Our Approval Guarantee does not apply to some items or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returned garments must have their red label and hygiene strip still attached.

Returns are free under our Approval Guarantee. If you return goods outside the scope of the Approval Guarantee and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.

Returns must be sent to: Littlewoods Ireland, C/O Fastway Couriers, Unit 20, Botley Lane, Portarlington, Co. Laois.

Please note this is a postal address for returns only.
No personal callers or couriers should be sent to this address and no correspondence or payments should be sent to this address.

Your Right To Cancel Your Order under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, or by using the model cancellation form, found below, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us and we may make a deduction for any loss in value of the goods arising from unnecessary handling by you.

Please click here to access a copy of the Model Cancellation Form.

Sale of Goods and Supply of Services Act 1980

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.

What happens when I’ve returned my item?

For goods returned via Parcel Connect, Parcel Motel, the Post Office or collected by our special courier, it may take up to 14 days to be credited to your account.

If you purchased your item using your Littlewoods Ireland Flexible Account, we will aim to credit your account within three to five working days of taking receipt of the item.

Please continue to make a minimum payment as printed on your last statement.

If you purchased your item using your debit or credit card, we will credit your bank account within 14 days of taking receipt of the item.

What do I do if my item is faulty?

Sale of Goods and Supply of Services Act 1980

If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.

If the fault has occurred within 28 days you can send it back to us for a full refund.

If you report a fault with an electrical or furniture product, we may give you a supplier helpline to contact. We have arrangements in place with these helpline providers for them to identify the cause of any fault (we do not have the necessary technical expertise to do this) and to offer you an appropriate remedy. If you are dissatisfied with the service provided by a particular helpline, please inform us and we will take back control of the matter. Most helplines are open 9am - 5pm Monday to Friday.

The item I bought was part of a promotional offer, what do I need to return?

All promotional offers, e.g. free gifts or 3 for 2s, must be returned in their entirety. Failure to comply may result in you being charged the full price for the items you keep.

Can I have a copy of the Model Cancellation Form?

Please click here to access a copy of the Model Cancellation Form.

How do I contact you?

You can track an order, make a payment, arrange a return, update your details and much more, it's easy by visiting My Account.

Want to chat online with one of our Advisers. When you see the chat icon at the top of the screen in our Help & My Account areas, simply click it and start to chat.

You can send us a secure webmail and we’ll get back to you within 24 hours, simply login to My Account and go to “My Details” then “Account Queries”

You can call our customer services team on 01 811 2222. They are available 7am till 11pm. 7 days a week.

Keep in touch with us on Facebook and Twitter.

And you can place an order by calling us on 01 811 2222

How do I make a complaint?

We’re really sorry that you are not happy with our service.

If it’s the first time you’ve needed to bring this to our attention, our aim is to resolve this as quickly as possible for you.

Our Customer Service team are available 7am to 11pm, 7 days a week on 01 811 2222.

And you can chat to us live online.

You can find all the ways to get in touch on our 'Contact Us' page.

If, in the unlikely event we haven’t been able to resolve your problem, our complaints team are on hand to help. Please send us a secure webmail, letting us know what went wrong.

  • Log into My Account, and go to “My Details” then “Account Queries”
  • Select “I have a complaint”
  • For Insurance related complaints, please select “My Complaint relates to Shopping Insurance (PPI) / General Insurance”
  • For service related complaints, please select “My Complaint is about something else”

and we’ll do our very best to put it right.

Or you can write to us at Littlewoods Ireland, PO Box 10985, Dublin 15

Please see below link to the European Commission's Online Dispute Resolution Platform - http://ec.europa.eu/consumers/odr/

How do I shop?

It's so easy, just follow these simple steps....

  1. Chose the category you want to browse or use the 'search' bar to go straight to the product you are looking for.
  2. When you have found what you are looking for, add it to your basket.
  3. When you are ready to complete your purchase, simply go to the checkout page. You can move in and out of the basket at time (just in case you want to add something else to your order!)
  4. At the checkout, you can choose to pay straight away or add the items to your Flexible Account.
  5. When you have finished, you will receive a confirmation email showing the items you have ordered.

How do I use a promotional code?

A promotional code will consist of 5 letters and/or numbers.

To use it, simply type the code in to the promotional box that is shown on the right side of the PAYMENT PAGE and click 'apply'.

When your code has been accepted, you can then chose to 'add to account' and the order will be added to your Flexible Account or you can chose to 'pay in full now' and make the payment on your debit or credit card.

How do I cancel an order?

*Please note, your order may already have been processed and be on its way to you*

Cancelling your order is really easy. Simply follow these three steps:

  1. Log in to 'My Account'.
  2. Select the 'Recent Orders' tab.
  3. Find your parcel, then click 'Cancel Item'. You will then see a confirmation message to confirm if it’s been possible.

If we do attempt to deliver your order, please simply refuse the delivery. It will be returned to us and credited back to your account.

If your order is delivered, you can easily return the item to us - just click here to find out the options available to you. When returning an item, please allow up to 14 days from the date of colleaction for your account to be credited.

Your legal rights

For most items, you have the legal right to cancel your order within 14 working days of receiving the goods. However, this right does not apply to certain items such as personalised products, perishable goods and audio or video recordings or computer software which has been opened.

You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase.

How do I request a credit limit increase?

If you would like to be considered for an increase, or have a query about your credit limit

Please contact us via our secure webmail. Simply, Log into My Account

Click “My Details”

Click “Account Queries”, and select “I have a query about my account”

And selection the option “I have a query about my credit limit”

Or you can call us on 01 811 2222. We may accept or reject any application for a credit limit increase at our discretion.

How do I see my statements?

Your statements are available for you to view:

1. Log into My Account
2. Select the 'Transaction History' tab.

Your statements will be stored for 12 months, so you can access these anytime you need to.

If you are still receiving a paper statement, you will see a message in your My Account summary that will allow you to switch off paper statements, if you wish.

If you are currently not receiving paper statements but would like to, you can request this in the My Account section.

I'm not sure what size to buy?

You'll find a size guide on each product page, so you can select the size that's best for you. Plus, we have product reviews from customers, so remember to check them out too.

And remember to check out our buying guides for:

  • Appliances
  • Electricals & Entertainment
  • Furniture
  • Home & Garden
  • Sports & Leisure
  • Nursery
  • Beauty & Personal Care
  • Jewellery & Watches

You have asked me to confirm my details. What should I send you?

The document should be dated within the last three months, which you send via our secure webmail. Simply, Log into My Account

Click “My Details”

Click “Account Queries”, and select “I have a query about my account”

You will have the option to select, change of name, date of birth amend or change of address.

or you can send via post to:

Littlewoods Ireland, Cape House, Westend Office Park, Blanchardstown, Dublin 15

Proof of residency

A copy one of the following documents (which must be dated within the last three months):

  • a bank statement or a credit/debit card statement
  • a recent utility bill
  • a Council Tax bill
  • an official governmental document, such as entitlement to housing benefit, council tax benefit or tax credit.

Proof of name change

  • Marriage Certificate
  • Deed Poll
  • Decree Absolute – we’ll need a copy of your birth certificate as well.
  • Civil Partnership Certificate
  • Gender Recognition Certificate

Proof of DOB

  • Birth Certificate
  • Driving Licence
  • Residence Permit
  • Adoption Certificate
  • Valid passport i.e. the identification details inside the back cover
  • Valid photo driving licence (full or provisional)

What is My Account?

My Account lets you manage your account online with us 24/7. So you can track your latest order, make a payment or arrange a return whenever you like!

Along the top, you'll see the following sections:

Summary

If you pay for items using your Littlewoods Ireland Flexible Account, the summary section shows your minimum payment and due date. You can also see your available to spend, credit limit, current balance and next statement date. Plus there's a message centre for your personal updates. If you pay for your items using your debit or credit card, the summary section will contain a message centre for your personal updates.

Recent Orders

Use this section to track your orders, from the warehouse to your home!

Transaction History

View your most recent transactions and get access to your statements.

Make a Payment

If you pay for your items using your Littlewoods Ireland Flexible Account, you can use this section to make payments on your account online by using your debit or credit card.

My Details

Here you can update your personal details and your contact preferences!

To correct or change any details, simply select 'edit account details' and when you are finished, click 'save'. Please allow up to 48 hours for any new details to be processed and shown online.

Along the left hand side, you'll find the following options:

1. Account Details

You can update your personal details when you need to.

2. Address Book

You can update your delivery address or add a new delivery address.

Please note: For security reasons if you are a Littlewoods Ireland Flexible Account holder you will not be able to access My Address Book or amend your personal details until you have made a payment off your account.

3. Contact Preferences

This allows you to control how we contact you about our special offers and promotions.

4. Change Password

Here you can change your current password. Use the password strength indicator to create a strong password - hint: a mixture of letters and numbers will give you a strong password!

5. My APR

This will show you your current interest rate.

6. Account Queries

Can be accessed first by clicking on “My Details.” Through Account Queries you can contact us securely via webmail with any questions which you may have regarding your account.

7. Recommend a Friend

Get €20 for you and every friend you recommend to us!

To recommend a friend, just complete the required details here and your friend will receive an email offering them €20 off their first credit order of €50 or more when they open a credit account with us.

We'll add €20 credit to your account when your friend makes their first payment.

It's really that easy, plus there's no limit to how many friends you can recommend but remember to make sure that your friends are happy for you to provide their details first.

8. Wish Lists

If you're thinking of what to buy for a special occasion, remember you can make a 'wish list' of the things you want and then you can share it with family or friends. Think of it as a way of giving a subtle hint....

9. Community

Please note we use strict security measures to keep all your details safe.

What are your Terms and Conditions?

Our full privacy policy and terms and conditions can be found by clicking here

Identity Theft

What is Identity Theft?

Identity theft is where someone has obtained your personal details without prior knowledge or consent, with intent to obtain goods and services in your name. It is one of the fastest growing crimes and anyone is at risk.

If you feel you have been a victim of identity theft please call us on 01 811 2226.

What can I do if I feel I have been the victim of identity theft?

If you think you have been the victim of identity theft, then you can take the following action:

1. Contact our dedicated Identity Theft team, where you will be assigned a personal case worker who will deal with the matter for you. They can be contacted at:

  • Identity Theft Team, Shop Direct Ireland, Cape House, Westend Office Park, Blanchardstown, Dublin 15
  • 01 811 2226

2. Report anything unusual to your local Garda station, details can be found on www.garda.ie

How can I prevent my identity from being stolen?

Ensure all your personal details are kept confidential. Avoid giving them out easily and make certain that you store them in a secure location.

Destroy documents such as bank and other credit statements, household bills and receipts that may show your name, or other personal details.

Ensure that you thoroughly check through statements from the bank, building society or credit cards for unknown transactions.

Fully close accounts that you no longer intend on using and ensure that you change the addresses on them when you move.

What is the Online Protection Guarantee?

The Online Protection Guarantee is our promise to do everything possible to protect you from ID Theft and Fraud. And even if the worst does happen, we'll provide help and assistance to get you back on track. Here's an overview:

When you visit our website

We have extensive fraud monitoring systems in place that enable us to quickly detect fraudulent activity on our websites and act accordingly.

We will never email you asking for account details, financial details or passwords. If you receive an email asking you for this information, do not reply or click on any of the links.

Buying goods from our website

When you pay for goods from us using your credit or debit card, we will store your details for authorisation purposes and to facilitate a better customer experience by giving you the chance to use these details to pay for goods in the future. Great care is taken to protect your information whilst it is in our custody.

We use both the MasterCard SecureCode and Verified by Visa schemes. These are designed to enable the credit card companies to verify the identity of the cardholder online before authorising the transaction.

I have received an email about an item that I have not ordered?

Please contact us by phone on 01 811 2222, or via secure webmail in My Account.

MasterCard SecureCode

What is MasterCard SecureCode?

MasterCard SecureCode lets you shop online with added confidence when you use your MasterCard.

You just register your card once with your card provider and set up a password; your SecureCode. Then whenever you make a payment to a participating online retailer like Littlewoods Ireland and quote your card details, a screen from your card provider will appear asking you to enter part or all of your SecureCode.

How do I register to use MasterCard SecureCode?

You register to use MasterCard SecureCode through your card provider, not us. Contact them for details. Most card providers participating in SecureCode promote a registration link on their website. Some card providers will also let you register when you make your first purchase from a participating online retailer. The screen that appears asking you to enter characters from your SecureCode may have a link you can use for registering.

How does MasterCard SecureCode benefit me?

It will make it harder for someone else to use your card fraudulently to buy goods online. Even if your card is stolen or your card details fall into the wrong hands, it will not be possible to make a purchase online unless the correct SecureCode is entered at the checkout.

Are all card payments affected by MasterCard SecureCode?

Only payments you make on our website or the website of other participating retailers, using MasterCard will be affected. A similar scheme is already in place for paying by Visa Card called Verified by Visa.

Payments you make over the phone will not be affected. Please note that you will never be asked to give your SecureCode to one of our advisors.

Not all card providers participate in SecureCode. If your card provider has not yet signed up, then nothing in our checkout will change for you until they do. Contact your card provider if you want to know if they are participating in SecureCode.

Is it safe to key in my SecureCode password online?

No-one at Littlewoods Ireland can read your password. The information you enter on the screen is sent securely to your card provider who will check it against your registration details and let Littlewoods Ireland know whether the payment can be accepted. Card suppliers will vary in the amount of information they will ask for to verify your SecureCode. Many will only ask for some of the characters. It will be similar to the process that you go through if you currently use online banking.

What if I forget my SecureCode?

Each card provider will have its own way to handle forgotten SecureCodes. If you have forgotten yours, contact your card provider who will take you through their own security checks before issuing you with a new SecureCode.

Do I have to register for SecureCode?

If your card provider has signed up for SecureCode, then they may allow you to make one or two online purchases without registering. After that, you will have to register if you want to continue to use your MasterCard to make online purchases or payments.

It only adds a small step to the checkout process and makes it far less likely that your card will be used fraudulently to make online purchases if it is stolen.

Verified by Visa

What is Verified By Visa?

Verified By Visa is a service that lets you shop online with added confidence when you use your Visa card.

You just register your Visa card once with your card provider and set up a password. Then whenever you make a payment to a participating online retailer like Littlewoods Ireland and quote your card details, a screen from your card provider will appear asking you to enter part or all of your Verified By Visa password.

How do I register to use Verified By Visa?

You register to use Verified by Visa through your Visa card provider, not us. Contact them for details. Most card providers participating in Verified By Visa promote a registration link on their website. Some card providers will also let you register when you make your first purchase from a participating online retailer. The screen that appears asking you to enter characters from your Verified By Visa password may have a link you can use for registering.

How does Verified By Visa benefit me?

It will make it harder for someone else to use your Visa card fraudulently to buy goods online. Even if your card is stolen or your card details fall into the wrong hands, it will not be possible to make a purchase online unless the correct Verified By Visa password is entered at the checkout.

Are all card payments affected by Verified by Visa?

Only payments you make on our website or the website of other participating retailers, using a Visa Card will be affected. A similar scheme is already in place for paying by Master Card called MasterCard SecureCode.

Payments you make over the phone will not be affected. Please note that you will never be asked to give your Verified by Visa code to one of our advisors.

Is it safe to key in my Verified By Visa password online?

No-one at Littlewoods Ireland can read your password. The information you enter on the screen is sent securely to your Visa card provider who will check it against your registration details and let Littlewoods Ireland know whether the payment can be accepted. Card suppliers will vary in the amount of information they will ask for to verify your password. Many will only ask for some of the characters. It will be similar to the process that you go through if you currently use online banking.

What if I forget my Verified By Visa password?

Each Visa Card provider will have its own way to handle forgotten passwords. If you have forgotten yours, contact your card provider who will take you through their own security checks before issuing you with a new password.

Do I have to register for Verified By Visa?

If your Visa Card provider has signed up for Verified By Visa, then they may allow you to make one or two more online purchases without registering. After that, you will have to register if you want to continue to use your Visa card to make online purchases or payments.

It only adds a small step to the checkout process and makes it far less likely that your Visa card will be used fraudulently to make online purchases if it is stolen.

How do I identify spoof emails?

You may receive emails claiming to have been sent by us with subjects such as:

'Your account has been suspended' or 'Online account expired'

Usually, these emails have not been sent by us and are actually forged. These emails are designed to encourage you to click the links in them and to log in to your account.

These emails are known as phishing emails and use genuine company logos and addresses to look and feel like they have come from the company. The links in these emails usually direct to a fake login page, which is usually identical to the real login page. If you log in, your account details are stolen and may be used to access your account or commit fraud.

If you receive a suspicious email claiming to have been sent by us, you can forward it to customersecurity@shopdirect.com where we can then check its validity. If it is a phishing email, we will investigate further. When forwarding suspicious email, please do not change the subject in the email as this can be useful to us. If possible, please attach the email to a new email and submit it to us.

Please do not click on any of the links in the suspicious email as the purpose of the email is to guide you to a website in order to collect personal information and commit identity theft or other crimes.

If you have entered, or suspect you may have entered, your account details into a phishing website, please follow the information on the 'What can I do if I feel I have been the victim of identity theft' section.

Please note that we will not be able to respond to all of the emails sent to customersecurity@shopdirect.com. If you need any further assistance, please contact us via secure webmail in My Account.

How do I write a product review?

We love feedback, so if you have anything to say (good or bad) about us, please let us know.

There are two ways to do this:

1. Search for the product you want to review and click on 'Write a Review.' Fill in the simple form and submit.

2. Go to 'Recent Orders' in 'My Account' find the product you want to review and click on 'Write a Review'.

In order to assure your review is published, please follow these simple rules:

  • Stay on topic - focus on the product and be specific about what you do and don't like.
  • Provide feedback that is accurate, truthful and based on your own experience.
  • Refrain from using any inappropriate language.
  • Personal information should not be provided - phone numbers, addresses, or other identifiable information will be removed.
  • Do not post advertisements, solicitations, or spam.

How accessible are your images?

The majority of content images on this site are provided with descriptive ALT attributes. Where images contain important information, such as graphs and charts, alternative information is provided in the form of inline descriptions of tabular data.

How do I navigate with access keys?

Navigating with access keys is possible if you follow these simple steps:

Windows

Hold down the 'Alt' key and the access key, followed by the 'Enter' key

Macintosh

Hold down the 'Ctrl' key and the access key.

The available access keys are:

A - My Account
B - Shopping Basket
D - Delivery
E - Help
L - Logon/Logoff
M - Top Navigation
O - Corporate Information
Q - My Account Information
R - Returns
S - Privacy Policy

What access keys are available?

You can access the key features of this site without the need for a mouse using the following access keys

A - My Account
B - Shopping Basket
D - Delivery
E - Help
L - Logon/Logoff
M - Top Navigation
O - Corporate Information
Q - My Account Information
R - Returns
S - Privacy Policy

What accessibility devices do you recommend?

A list of recommended Accessibility Devices can be found below:

Screen Readers:

VoiceOver (Mac)
Jaws (Win)
Window-Eyes (Win)
Emacspeak (Linux)

Braille Displays:

Focus (Win)
BrailleNote (Linux)

I've forgotten my password?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

What is my account number?

You will find your account number on the top left of the My Account page when you sign in using your email address and password. Click here to sign into your account

It is also shown in the top right corner of your statement.

I want to close my account

We are sorry to hear you would like to stop shopping with us.

To close your account, please complete an account closure form, and we will be in touch shortly.

I am not able to make this month's payment amount

If at any time you have problems keeping up with your repayments or are worried you might have a problem keeping up with your repayments then

(1) Contact our Collections Team on 01 811 2222; they will help you work out a payment plan to suit your situation.
(2) Additionally, the Money Advice & Budgeting Services (MABS) is a national free, confidential and independent service offering credit counselling services. Their number is 0761 072 000.

I want to stop receiving your marketing communications

If you no longer wish to receive marketing communications from us, log into your account and go to the 'My Details' section. Then choose 'Contact Preferences' and update your details.

Click here to sign into your account

Why are you no longer sending me letters?

Every so often, we send you letters about your account and we believe that it will be faster and more efficient to make these available online. Letters can take up to a week to arrive and that’s often too late for the type of message we are sending you. It’s kinder to the environment too!

(There are some letters we will have to continue to mail to you for security and regulatory reasons).

We'll store the letters in your 'My Account' section for 8 weeks. If you want to keep them for longer, you can either print them or download and save them. They will disappear after 8 weeks, so that we don't clutter your account summary tab with old information.

How will I know if you have sent me a letter?

You will receive an email to notify you of a new message waiting for you to view in 'My Account'. Then you can log into 'My Account' online and view it securely.

Any emails we send will be from notification@eletters.Littlewoodsireland.ie To make sure you receive them, please add us to your contacts. We'd also encourage you to register your own individual email account if you currently have a shared email address, so our messages go directly to who they are intended for.

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